Return and Exchange Policy

Commencing on March 25, 2024

At Gouri Silver Ornament, our primary goal is your complete satisfaction with each purchase. Nonetheless, we acknowledge that there might come a time when you wish to return or exchange an item. Our aim is to streamline this process for your convenience.

1. Returns

In the event that you are not entirely pleased with your purchase, you have the option to return it within 3 days from the date of delivery for a full reimbursement. To qualify for a return, the item must be unused and in the same condition as originally received, with all tags and packaging intact.

2. Exchanges

Understanding that a different size or style may be more suitable for your requirements, we allow exchanges within 3 days from the delivery date. The item intended for exchange must be unused and in its original state, inclusive of all tags and packaging.

3. Procedure for Returns and Exchanges

To commence a return or exchange, kindly adhere to the following steps:

• Reach out to our customer service team at (+91) 75578-65523 to request a Return Authorization (RA) number.
• Ensure the item is securely packed in its original packaging, along with all tags.
• Clearly label the RA number on the exterior of the package.
• Dispatch the item back to us employing a traceable shipping method. The customer assumes responsibility for return shipping expenses.
• Upon receipt of the returned item and confirmation of its condition, we will carry out your refund or exchange within 3-4 business days.

4. Exceptions

Kindly note that certain items are ineligible for return or exchange, such as:

• Gift Card.
• Items weight less than 1 gram.
• Customized or personalized items.
• Items displaying signs of wear or damage.
• Earrings (due to hygiene considerations).

5. Reach Out to Us

Should you have any queries or issues concerning our return and exchange policy, please feel free to contact our customer service team at support@gourisilverornament.shop. We are here to support you and ensure your shopping experience with us is pleasant and trouble-free.

At Gouri Silver Ornament, your contentment is our utmost priority, and we appreciate your selection for your jewelry needs.

Please be informed that this Return and Exchange Policy is subject to modifications without prior notification. For the most recent details, kindly refer to our website.